RU
US
BY
UAKnowledge, Skills and Experience to increase Your Sales!
Consulting
SETTING UP CUSTOMER SERVICE STANDARDS
Aspiration to servicing quality standards is a key factor of clients’ satisfaction, formation of loyalty towards the company and as a result of ensuring high sales and stable market position.
EMAS Marketing Consulting sets up customer service standards, within the framework of this process we identify servicing parameters important for customers, determine a list of standards providing for maximum clients’ satisfaction with the parameters identified, and develop a system for internal and external standards adherence control.
Setting up customer service standards is carried out with the help of an author tool – EMAS-ServiceConstructor™ which includes:
- Identification of servicing parameters needing standardization
- Servicing standards system development
- Implementation of the standard adherence control system.
In order to implement the project as efficient as possible, as a rule, works are carried out in a project group comprising consultants from EMAS Marketing Consulting and customer’s representatives.
The above-mentioned project implementation format provides for engagement of employees into customer service standards development and implementation guaranteeing their participation in the decision-making process (standards are developed by employees of a company and not by external consultants), and as a result, it significantly increases the chance for successful achievement of objectives set. Consultants guarantee adherence to all professional requirements to customer service standards.
On the average, customer service standards development takes 1-1.5 calendar months. Depending on a strategy, there may be some changes.
Why EMAS Marketing Consulting is better for setting up customer service standards
- Deep subject knowledge: we specialize only in marketing (client-orientation is a part of marketing) and sales, and do not waste our time on other business disciplines
- Activity rests on a tool specially designed for Central and Eastern European markets – EMAS-ServiceConstrutor™ based on a number of years of special researches
- Extensive experience in working with international and local clients
- International experience: operating at a number of markets, we obtain new experience daily
- Regional specialization: EMAS Marketing Consulting is a specialist in marketing of Central and Eastern Europe
- Tested techniques: we use only those techniques and tools that proved their efficiency.
YOU can make an order and to clarify any information in any office of the company.