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UAKnowledge, Skills and Experience to increase Your Sales!
Consulting
CUSTOMER SERVICE QUALITY CONTROLS
Customer service quality control is a mandatory element for successful sales. Aspiration to customer servicing standards ensures customers’ satisfaction and their loyalty to the Company.
EMAS Marketing Consulting deals with projects on implementation of the customer servicing quality controls system using the authorial techniques called EMAS-Workforce Controller™. Use of this technique ensures increase in the number of loyal customers and company’s sales.
EMAS-Workforce Controller™ is the basis of staff motivation system that provides for real adherence of the personnel to client servicing standards adopted.
Use of EMAS-Workforce Controller™ gives the following results
- Increase in repeat purchase on the part of the existing clients
- Attraction of new customers
- Formation of a steady customer base
- Automation of client relations quality control process
- Orientation of the company towards customers
- Sound competitive advantage as compared to companies lacking efficient client relations quality control systems.
In order to implement the project as efficient as possible, works are carried out in a project group comprising consultants from EMAS Marketing Consulting and customer’s representatives. Participation in a work group of customer’s representatives ensures deep penetration in a certain problem and development of the most efficient control forms and methods.
Why EMAS Marketing Consulting is better for customer service quality controls
- Deep subject knowledge: we specialize only in marketing (client-orientation is a part of marketing) and sales, and do not waste our time on other business disciplines
- Activity rests on a tool specially designed for Central and Eastern European markets – EMAS-Workforce Controller™ based on a number of years of special researches
- Extensive experience in working with international and local clients
- International experience: operating at a number of markets, we obtain new experience daily
- Regional specialization: EMAS Marketing Consulting is a specialist in marketing of Central and Eastern Europe
- Tested techniques: we use only those techniques and tools that proved their efficiency.
YOU can make an order and to clarify any information in any office of the company.